Club Terms & Conditions
1. Introduction & About
1.1. The Little Houses group comprises of our private members family clubs, all of which are owned and/or operated by The Little Houses Group Limited (“Little Houses Group”) or other members of the Little Houses Group.
1.2. When a member (“Member”) joins a club, they are contracting with Little Houses Group, or such other member of the Little Houses Group as may operate the specific club they are joining.
1.3. We reserve the right, in our absolute discretion, to change the Little Houses Group company with whom a Member contracts from time to time. We will inform each Member of the name of the Little Houses Group company with whom they are to contract with at the time of confirming a Member’s application and will also inform Member when we make operational changes to who the contracting party is at any time during their membership.
1.4. In these terms and conditions (“T&Cs”), ‘Little Houses”, ‘we’, ‘us’, or ‘our’, shall mean Little Houses Group or the other members of the Little Houses Group.
1.5. These T&Cs and our House Rules (which can be found here), together with the form completed at the time a Member joins one of our clubs filled out online, collectively forms a contract between us and the Member and governs our contractual relationship (the Contract).
1.6. We reserve the right to make reasonable amendments to these T&Cs and our House Rules, at any time. If we do this, we will give Members reasonable advanced notice by email. Members should be aware, therefore, that the T&Cs and Club Rules are subject to change, and it shall be the responsibility of all Members to ensure they are familiar with and understand the contents of the T&Cs and House Rules at all times.
1.7. In the event we make any changes to these T&Cs which are materially prejudicial to our members, a Member has the right to notify us in writing within seven (7) days of notification to them of the change of their wish to terminate their membership. Upon receipt of such notification, a member will only be charged on a pro-rata basis up until the date we receive their request to cancel. Continued use by Members of our clubs and services following the seven day period after notification to them of changes to these T&Cs and House Rules constitutes formal acceptance by such Member of the modified terms which will then govern our relationship.
1.8. Any person who does not comply with our T&Cs and House Rules or engages in any misconduct or other conduct which we, in our sole discretion, deem inappropriate or unacceptable, may be ejected from, or denied access to, any of our clubs and in the case of Members, may have their membership terminated by us.
1.9. Any special measures and temporary operational rules which might be on display in various parts of our clubs from time to time take precedence over any of the terms contained in these T&Cs or in our House Rules.
2. Membership
2.1. Any person wishing to become a member of one of our clubs must complete an application form through the Little Houses website (the membership application form). By completing and submitting your membership application form for membership, you confirm to us that you have read, understand, and agree to be bound by, these T&Cs, the House Rules and any other policies which may have been provided to you at the time of your application all of which form the Contract between us.
2.2. Membership of our clubs is granted on an entirely discretionary basis – we make the final decision on who shall become a member of our clubs and any such decision is not capable of challenge or appeal. We will of course exercise our discretion reasonably, and in strict compliance with all applicable laws.
2.3. Membership entitles Members to use the facilities available from time to time at the club to which they sign up to become a member of and in accordance with the category of their membership. We offer different types of memberships and facilities at each club, and the types of memberships and facilities offered by us will differ from club to club and may change from time to time.
2.4. You should consult our website or contact us if you would like further details of the different types of memberships that are available. Each category of membership has different restrictions, conditions and benefits, all of which you are deemed to be aware of at the time of submission of an application form to us.
2.5. It is important for the safety and security of all of our Members, their children, our employees, and anyone else who might attend our clubs that we have current details of all our members on a database which we keep and maintain. This includes storing a digital photograph of each member, the children registered to their account, and any Named Adults they might nominate. By becoming a Member, you agree that we can hold your, your children’s’, and any Named Adults’ personal details (including a digital photograph) to use in connection with your membership. Any prospective member who refuses to provide suitable contact details and/or refuses to allow us to store digital photographs of them or anyone named on their account may be refused membership by us.
2.6. When completing a membership application form, prospective members must take care that the details they provide are accurate, including any contact details given. It is the responsibility of all Members to ensure that their details remain up-to-date and that they swiftly inform us of any changes.
2.7. Memberships are strictly non-transferable. Each membership is personal to the named members on an account and cannot be transferred or assigned to another individual or family.
2.8. Each Member warrants at the time of submission of an application form that, in respect of any child they name in such application form, they are authorised to give legal consent for such child as their parent, guardian or the person in loco parentis of such child.
3. Membership Term
All our memberships commence with a 7-day trial period (the Trial Period). During your Trial Period, we invite you to try the club and see how you like it. Provided you give written notice to us before the end of the Trial Period of your wish not to proceed, we will cancel your membership and return any joining fee to you.
3.1. For the avoidance of doubt, should a Member provide written notice to us to cancel their Membership which is received by Little Houses prior to end of the Trial Period, the Contract which has been formed between us will immediately be cancelled.
3.2. It is the Member’s responsibility to ensure that any notice to cancel their membership during the Trial Period is received by Little Houses no later than the 7th day of such Trial Period – we recommend, therefore, you provide at least 48 hours’ notice to us prior to your trial coming to end if you do not wish to proceed with membership. We will send you a reminder email not less than 48 hours prior to the end of the Trial Period informing you that the Trial Period is shortly coming to an end, and that if no request to cancel is received, the Member will then become contracted for the Initial Term.
3.3. Following the expiration of the Trial Period, if no written notice has been received by us of a desire to terminate following the conclusion of the Trial Period, the Contract will then continue for an initial fixed period of 6 calendar months’ thereafter (the Initial Term). A pro rata charge will be levied to Members to account for the month’s billing during which there was the Trial Period.
3.4. Following the end of the Initial Term, the Contract shall then continue in a rolling basis until terminated or cancelled by you or us in accordance with these T&Cs.
3.5. Any Member is only entitled to one Trial Period. If a Member terminates their membership with us and then rejoins the same club at any time in the future, they will not be entitled to a further Trial Period and will instead contract with us starting with the Initial Term.
4. Cancellation of Membership
4.1. A Member is not permitted to cancel their membership during the Initial Term – this is a fixed term and is the minimum period of membership.
4.2. Following the conclusion of the Initial Term, the Contract between us will be rolling and Members are permitted to cancel their membership and terminate their Contract with us by notifying us in writing of their desire to do so with not less than two (2) full calendar months’ prior written notice.
4.3. By way of example, and for the avoidance of doubt, a notice to cancel a membership received on 10th March would mean that the final membership fee would be collected on 1 May, with the Contract terminating on 31 May.
4.4. Any notice of cancellation should be sent by a Member to the designated membership email address for the club to which they are a member. Such details will be provided to each Member at the time of them joining and is available on our websites for each club.
4.5. Once such notice has been received, our membership team will confirm the date on which the cancellation is to take effect and will inform you of when your final direct debit payment will be made.
4.6. Failure to provide the required notice will result in the Contract continuing and fees being due and owing to us for any such periods.
5. Joining Fee
5.1. All members are required to pay a one-time joining fee at the time of submitting their application form (the Joining Fee).
5.2. The Joining Fee is non-refundable, save: (5.2.1.) in circumstances where we reject an application form; or (5.2.2) at the end of the Trial Period if we have received notice from you to cancel your membership no later than the 7th day of such Trial Period, in which cases the Joining Fee will be returned.
5.3. Should a Member terminate their membership with us at any time after the Trial Period and then submit an application in the future to re-join, a further Joining Fee will be due for such subsequent application.
6. Membership Fees
6.1. All membership fees are to be paid monthly in advance, strictly by Direct Debit from a UK bank account. Little Houses does not accept any other method of payment for membership fees.
6.2. At the time of completion of an application form, Members will be asked to complete a Direct Debit mandate authorising us to charge such member the membership fees in accordance with their application.
6.3. All fees must be paid without deduction or set-off, and it is a Member’s responsibility to ensure that, prior to the first day of each calendar month, their account which has been nominated for Direct Debit has sufficient funds contained therein for the payment to be processed successfully.
6.4. If payment of membership fees is not received by us in full by the first day of each calendar month, we may suspend your membership until such time as the arrears are paid in full, together with any interest which we might levy in accordance with clause 6.7 of these T&Cs.
6.5. Should a Member persistently fall into arrears of membership fees, or should any membership fees remain outstanding for a period of more than seven (7) days from the date such fees fall due to be paid (whether demanded or not) we reserve the right to immediately cancel that Member’s membership with all fees for that current period remaining a debt due and owing to Little Houses.
6.6. It is within our discretion to change our membership fees at any time if we provide all Members with not less than 30 days’ written notice of any change in our membership fees. Unless otherwise specified, the changes will take place on the first day of the following month, with the Direct Debit mandates being adjusted accordingly.
6.7. We reserve the right to charge Members interest at the rate of 4 per cent above the base rate of the Bank of England on any overdue amounts, from the date such sums fell due, to the date they are paid, both before and after any judgment.
7. Changes to Membership Category
7.1. We offer a range of different membership categories each of which carries with it different entitlements such as the permitted number of adults and children on the membership, the days and times of the week when access to our clubs are permitted, and which services and facilities are and are not included within a membership package. Our fees differ depending on which options are selected and therefore which membership category a Member signs up to – full details of our current packages (which may not be the same as the package to which a Member signed up for) can be found on our website and any questions or queries Members might have in relation to their membership package should be addressed to our membership team by email to the appropriate address for their club.
7.2. We appreciate that sometimes circumstances change, and Members may therefore wish to make amendments to the category of their membership. We allow Members to change their membership package, subject to the terms and conditions outlined in this clause 7.
7.3. All requests to amend a membership category are subject to availability and approval by us, at our sole discretion.
7.4. Requests to upgrade a membership (such as adding additional family members, changing to an all-inclusive package, etc) can be made at any time in writing to our membership team. Upgrade requests will be processed as quickly as possible and, where availability allows, we endeavour to confirm any such changes within 48 hours (Monday to Friday). As soon as an upgrade is confirmed by us, the change takes immediate effect and any additional costs for such an upgrade will be charged via Direct Debit for the current month at a pro rata rate reflected in the following month’s billing, with a revised monthly payment amount then being initiated from the following month onwards.
7.5. Requests to downgrade a membership (such as removing family members, changing from all-inclusive to general access, from full week to weekday, removing a Named Adult etc.) can only be made after the expiration of the Initial Term. Following the expiration of the Initial Term, Members wishing to downgrade their membership must provide not less than one (1) calendar months’ prior written notice to the membership team of their request to downgrade their membership. Any requests to downgrade a membership will take effect from the first calendar day of the month following the one month notice period.
7.6. If at any time there is a pending change to a Member’s category of membership, no further request for change can be made until any existing change has taken effect.
7.7. Members who request to downgrade their membership must be aware that it may not be possible to upgrade their membership in the future – our clubs have maximum capacities and to ensure a consistently high level of service across all of our membership categories we limit the numbers of members in any given category.
7.8. Members are only permitted to make up to two requests to amend their membership category within any 12-month period.
8. Freezing of Membership
8.1.Little Houses appreciates that life can take unexpected twists and turns, and that consequently our members may need to temporarily pause their membership for a period of time.
8.2. Following the expiration of a Member’s Initial Term, a Member may write to our membership team, on not less than one months’ prior notice, with a request to freeze their membership.
8.3. The freezing of a membership must be for a minimum period of 1 month, and a maximum period of 2 months, within any 12-month period (commencing on 1 January and ending 31 December each year) and will commence on the first day of a calendar month following receipt of the one month notice period and end on the last day of the relevant month.
8.4. Whilst normal membership fees will not be charged during a period when a Member’s membership is frozen, a fee of £50 per month will be charged to Members during such periods. This fee is non-refundable and must be paid in advance of the freeze period commencing at the time of the request of the freeze – freeze requests are not confirmed until written approval confirming such freezing has been sent to a Member by our membership team and the freeze fee has been paid for the entire duration of the requested freeze.
8.5. Should a member wish to unfreeze their membership early, they will be permitted to do so, and a pro-rated monthly membership fee will then be applied. The £50 per month freezing fee will not be returned.
8.6. Members are unable to provide notice to terminate their membership whilst their membership is frozen. If a Member wishes to terminate their membership, they must first unfreeze their membership and then serve the required cancellation notice period thereafter.
9. Named Adults
9.1. We understand that it might not always be possible for Members to accompany their children to their club and consequently our membership allows for Members to add, at an additional fee of £48 per month, up to one additional adult (a “Named Adult”) who shall be granted access to our clubs for the purposes of accompanying Members’ children.
9.2. The following provisions govern the rules for Named Adults and must at all times be adhered to:
9.2.1. in order for a Member to add a Named Adult to their membership, they are required to complete and return to us a Named Adult Request Form which can be found here;
9.2.2. a Named Adult must be a permanent nanny, childminder, babysitter or other professional caregiver employed or engaged by the Member to provide regular childcare for their children;
9.2.3. we reserve the right to request verification of the Named Adult’s caregiving role (such as requesting to see any contract of employment a Member may have with such a Named Adult) and it remains at our sole discretion as to whether we approve or decline the request to add a Named Adult;
9.2.4. the Named Adult may not be frequently changed or rotated – the Named Adult must be an individual who provides regular care to a Member’s child(ren);
9.2.5. we understand that childcare arrangements do occasionally change and therefore we do allow Members to swap the individual who is the Named Adult in their account. In order to do so, members must submit a new Named Adult Request Form to our membership team accompanied by a description as to the reason for the required change. We will then review such a request before you receive written notification as to whether such a change has been approved or not. Little Houses at all times reserves the right, at their sole discretion, to approve or decline any request to change the Named Adult;
9.2.6. Named Adults may only access the common areas of our clubs or such other areas as are necessary for the supervision of the child(ren) who they are accompanying (such as soft-play areas, restaurants / cafes, changing rooms, etc) – Named Adults are strictly prohibited from using our gyms, fitness classes, swimming pools for adult-only use or co-working areas which are reserved exclusively for our Members;
9.2.7. Named Adults must comply at all times with the House Rules while attending any of our clubs – it is the responsibility of the Member to ensure that their Named Adult fully understands and adheres to all relevant House Rules. Any failure by a Named Adult to adhere to our House Rules may see such a Named Adult being refused further entry to our clubs and could result in us terminating a Member’s membership.
9.3. For the avoidance of doubt, a Named Adult may not be a family member of a Member (including a spouse, partner, sibling, etc) – if you would like to add a spouse, significant other, or co-parent to your membership then they must be added as a secondary adult member under your membership package (subject to applicable additional membership fees).
10. Termination or Suspension of Membership
10.1. Failure by a Member to adhere to any of the provisions of the Contract, which for the avoidance of doubt include these T&Cs and the House Rules, shall give Little Houses the right to immediately terminate a Member’s membership. In such cases, the Member will be liable to us for payment of all fees due up until the end of either the Initial Term or a Renewal Term, as the case may be.
10.2. Little Houses at all times reserves the right to terminate a Member’s membership at its sole and absolute discretion. We will of course exercise our discretion reasonably, and in compliance with all applicable laws. Should we decide to terminate a Member’s membership for reasons other than a Member’s breach of the Contract, we shall refund to such Member, on a pro-rata basis, any such fees they may have paid for periods following the date of our termination.
10.3. Should a Member behave within or outside our clubs in a manner which, in the sole opinion of Little Houses, may be a breach of Contract or is not in-keeping with the character of our clubs, or is in any way is harmful to the reputation or interests of Little Houses, we have the right to suspend such a Member to allow us a reasonable period to carry out an investigation into such conduct. It shall be at our sole discretion to decide whether such member is to be allowed access back to the clubs following such an investigation, or whether their membership is to be terminated.
10.4. During the period when a Member is suspended, the Member shall remain liable to us for the payment of all fees in the normal way, but they, their children, any secondary adults and any Named Adults will be denied access to our club pending the results of our investigation.
10.5. Members are at all times responsible for the conduct of their children, Named Adults and any guests they bring to any of our clubs. All children, Named Adults and guests must at all times adhere to the House Rules. Failure by any of them to adhere to the House Rules could see such an individual asked to leave our club, and we reserve the right to terminate a Member’s membership following any such incident.
10.6. Any termination under this clause 10 is without prejudice to the rights and remedies of either party in respect of any prior breach of any obligations under the membership contract, including the obligation to pay any fees.
11. Use of our Clubs
11.1. We are a members-only club: access to our clubs is strictly reserved for Members, their children named on their account, any Named Adults, and any Member’s guests in accordance with our guest policy outlined in these T&Cs.
11.2. Access to our clubs is only permitted during operational hours which may vary from time to time and can vary between clubs.
11.3. For the safety and security of everyone at our clubs, every visitor to our clubs is required to check-in at reception upon arrival. Adult Members entering the club on their own are permitted to utilise our face-scanner gates for entry and do not need to present themselves to reception.
11.4. Members or Named Adults must at all times remain on club premises whenever their child(ren) are at the club – this includes when their children are under our supervision in our creches or kids’ clubs.
11.5. Save for when we might be hosting private Member events, we endeavour to have all of our facilities available to Members at all times when our clubs are open. However, there are occasions when we may be required to close certain areas of our clubs for essential maintenance or repair, or for reasons which are beyond our control. Whilst we will make every effort to reduce the disruption caused to Members by any such closure, we are unable to offer Members any refunds of membership fees for periods when certain facilities may be closed or out of use.
11.6. Our clubs are closed a set number of days per year, during which time membership fees continue to be due. All of our clubs are closed during the period from and including Christmas Eve, to and including New Year Day, with a limited service resuming on 2nd January. Our clubs also have various inset days during the year which differ from club-to-club. Details of the dates of our inset days when our clubs will be closed are available on the opening hours page of our website for each specific club.
11.7. Members, Named Adults or their guests must settle their bills before leaving any of our clubs. We do not offer credit or the ability for members to charge bills for food and drink to their account. In cases where bills remain unpaid, the Member who signed the guest(s) into the club will be held responsible for the outstanding amount.
11.8. Whilst in any of our clubs, Members, their children, Named Adults and their guests must at all times act in a manner that is respectful and courteous towards other Members, Named Adults, guests, staff and any other persons who may be on club premises and act always in a way which is in-keeping with a family-friendly environment. We do not tolerate any actions which are in any way abusive, offensive, threatening or harmful to anyone else.
11.9. For the avoidance of doubt, whilst attending any of our clubs, Members, their children, Named Adults and any guests must:
11.9.1. conduct themselves in a manner suitable for a family environment and act accordingly in line with our code of conduct. This covers the use of offensive and/or abusive language;
11.9.2 comply with all policies in place from time to time;
11.9.3 always comply with any management instructions and ensure every team member is treated with courtesy and respect;
11.9.4. respect the privacy of all other Members including guests, as well as all employees and contractors who may be on site at any of our clubs from time to time;
11.9.5. not take photographs of any other Members or any other Member’s guests or children and must adhere to the terms of our policy on photography within our clubs;
11.9.6. not bring any animals or pets into our clubs except where required for the provision of medical assistance;
11.9.7. not bring any food or drink into any of our clubs, with the exception of provisions for babies under 12 months of age;
11.9.8. not bring any non-prescription drugs or illegal substances into our clubs;
11.9.9. not take any items from our clubs, ensuring that their children do not inadvertently leave our premises with toys, etc;
11.9.10. not use IT equipment (phones, laptops, tablets) whilst in a class, in our Soft Play, Jungle Gym, group activity, or when a management team member has asked for the IT equipment to be put away;
11.9.11. not use mobile phones or personal audio equipment so as to cause nuisance or annoyance to other Members and their guests;
11.9.12. only use The Study / Co-Working space for general office purposes;
11.9.13. not use our clubs for the purposes of any trade, profession or business (other than in The Study / Co-working space) or use any club address as a business postal address or registered office address;
11.9.14. not alter or make any additions to The Study or install any fixtures, fittings, equipment, cabling, IT or telecoms connections in or to Study desks and maintain the Study space in the condition in which they are found at the start of a period of use, taking good care of them, and keeping them clean, tidy and clear of rubbish;
11.9.15. Not engage in any activity at our clubs which is illegal, or which may be or become a nuisance, annoyance, inconvenience or disturbance to us or to other Members or guests;
11.9.16. not smoke (including vaping) anywhere within our clubs; and
11.9.17. comply with all applicable laws and regulations.
11.10. Whilst any Member, Named Adult or guests are in attendance at any of our clubs, they must at all times adhere to our House Rules, and any other policies and rules which may from time to time be in force and which are either provided to Members directly, or appear on our website.
12. Guests
12.1. Members are provided with a certain number of monthly guest passes which entitles them to bring guests into our clubs as part of their membership. The number of monthly guest passes varies depending on a Member’s membership category – Members can check how many guest passes they have through the Members’ Portal.
12.2. Members are only permitted to bring up to two (2) guests into our clubs at any one time – this is to prevent overcrowding and ensure that our clubs are able to deliver consistently high levels of service for all Members.
12.3. Guest access is subject to the overall capacity of our clubs on any given day. We reserve the right to limit guest numbers or refuse entry to guests at any time, such as when we are hosting private Member events.
12.4. Guests are not permitted during a Member’s Trial Period.
12.5. All guests must be pre-registered on the Member’s Portal before they visit our clubs and must be signed-in on arrival at reception to ensure the safety and security of our clubs.
12.6. A particular guest shall only be permitted to use a Member’s guest pass up to six (6) times in any twelve-month period. We reserve the right to refuse entry to any guest who has exceeded the 12-month quota for attending as a guest.
12.7. Guest passes are non-transferable and may not be used by anyone other than the registered guest who has been specified for a particular visit. Guest passes cannot be carried over to the following month – any guest passes which are not used in one month will be cancelled.
12.8. Members are at all times responsible for the behaviour of their guests and must ensure they adhere to the House Rules. We reserve the right to reject any guests from entering the club, or to expel them if we believe their behaviour falls short of our expected levels.
12.9. Guests must be accompanied at all times by a Member (primary or secondary) – Named Adults are not permitted to bring guests into our clubs. A Member who has brought a guest or guests into a club may not leave the club prior to the departure of their guest(s).
12.10. Guests are not permitted to access any areas of our clubs which are designated as Member-only, including our gyms, studies, class studios, creches, kids’ clubs and swimming pools.
13. Classes and Activities
13.1. Depending on a Member’s membership category, they will be entitled to a certain number of creche and kid’s club hours and kids and adult fitness classes. A Member’s entitlement, depending on their membership category, can be found through the Member’s Portal.
13.2. We reserve the right to amend at any time which classes and activities are included within our membership categories and will write to our Members should we propose making any such changes.
13.3. Our booked classes and activities are very popular, and in order to ensure fairness for all of our Members, we operate a strict cancellation policy for any pre-booked activities at our clubs. If a Member is unable to attend an activity which they have booked into, they must cancel such a booking through the Member’s Portal as soon as possible. Please note that:
13.3.1. cancellations received more than 3 hours prior to a booking taking place will not incur a cancellation fee;
13.3.2. cancellations received within 3 hours of a booking taking place will incur a £10 late cancellation fee which will be charged to a Member’s account;
13.3.3. if you do not attend a booking you have made, and you do not cancel in advance, we will charge a £15 no-show fee to your account.
13.4. We reserve the right to suspend Members from making bookings for classes and activities if they frequently fail to provide more than 3 hours’ notice of cancellation and/or persistently no-show for bookings they have made. The time for any such suspension shall be at our sole discretion and shall depend on the number of incidents which has occurred.
14. Personal Property
14.1. We discourage our Members from bringing valuables into our clubs. Any Member, child, Named Adult or guest who does bring any items of value with them when attending our clubs does so entirely at their own risk and we do not accept any liability or responsibility for the loss or theft of, or damage to, any personal property, including without limitation any items which may be stored in lockers or locker rooms, or anywhere else in our clubs.
14.2. Any lost property will be logged and stored in the designated lost property area which is usually located at our reception areas in each of our clubs. Items must be claimed within 30 days, after which time they will be donated to a local charity of our choosing. For hygiene reasons, we will not keep personal items such as dummies, bottles, swimwear or underwear for a prolonged period of time – all of these will be kept for a maximum of 48 hours and, if not claimed within such time, will be disposed of.
15. Accidents and Liability
15.1. Members acknowledge that participation in activities at our clubs, including the use of our gyms, play areas, soft play, fitness classes, kids club, etc, involves an inherent risk of accident or personal injury to Members, their children, Named Adults and guests.
15.2. It is the responsibility of all Members (for themselves, and on behalf of their children, Named Adults and guests) to disclose any health conditions which may affect their ability to participate in any activities which are offered at our clubs. Should any such conditions be disclosed to us, we reserve the right to request a letter from a medical professional formally stating that such individual is, in their opinion, well enough to participate in the activity to which such letter pertains.
15.3. Members and Named Adults, both on behalf of themselves and on behalf of their children, and guests warrant and represent that, before they partake in any activity at our clubs, including but not limited to fitness classes, using our gyms or swimming pools, or engaging in kids classes and other associated events, they are in good physical condition and are not suffering from any medical condition which places them at a higher risk of suffering injury.
15.4. Members, Named Adults, their children and guests are strictly prohibited from entering any of our clubs whilst suffering from any infectious or contagious illness, disease or other ailment. If any Member, Named Adult, their children or guests are unsure as to whether they are well enough to attend one of our clubs, we urge them to refrain from attending our clubs until they have returned to full health.
15.5. Every Member, at the time of submitting their application form for membership, will be asked to sign an accident and injury waiver form on behalf of themselves, and any Named Adults or children on their membership account. A copy of such waiver can be found here. It is mandatory that we are in receipt of such a signed waiver by every Member – failure to sign and return such a waiver to us will see your membership application declined.
15.6 All guests attending our clubs will be required to sign such a waiver at reception during their check-in process. In the case of guests who are children, their accompanying adult will be asked to sign such a waiver in respect of them.
15.7. By agreeing to become a Member, and entering the Contract with us, Members have acknowledged the inherent risks of accident and personal injury as a result of using our clubs and have voluntarily accepted and assumed such risk. Consequently, all Members agree that neither Little Houses, nor their agents, affiliates, associates, staff or any other connected party or agent shall be liable for any death or personal injury sustained by Members, Named Adults, their children or guests whilst on club premises, except in so far as it can be proven that such death or personal injury relates directly to the wilful act, neglect or default of Little Houses or its agents, affiliates, associates, staff or any other connected party.
15.8. Nothing in these T&Cs affects or limits the statutory rights of Members, Named Adults or guests for any death or personal injury.
15.9. Any accidents or injuries suffered by anyone whilst visiting our clubs should immediately be reported to a member of staff who will advise of any further action which may need to be taken.
16. Infectious Control Policy
16.1. We have put in place an Infectious Control Policy designed in accordance with government and NHS guidance to ensure that a safe, hygienic and healthy environment is maintained throughout all of our clubs.
16.2. As a family members club, we recognise that infections can spread quickly amongst children. Therefore, we endeavour to ensure that infections are controlled, and good health and hygiene practices are maintained. We therefore ask all of our Members, Named Adults and any guests attending our club to read and understand our Infection Control Policy here. It is the responsibility of everyone who attends our clubs to make sure they adhere to the terms contained therein.
17. CCTV
17.1. For the safety and security of all people attending our clubs we operate closed circuit cameras throughout our premises (with the exception of in areas where the use of CCTV is prohibited under applicable laws such as in changing rooms and toilets).).
17.2. For privacy and data protection reasons, we do not accept requests to share CCTV footage with individuals. CCTV footage may only be disclosed to law enforcement agencies upon formal request as part of an active investigation, or whether otherwise required by law.
17.3. Individuals may request access to personal data, which includes CCTV footage in which they appear, by submitting a Subject Access Request (SAR). Any such request must include sufficient information to identify the requester and locate the relevant footage (e.g. date, time, location). Please note that footage will only be provided where the requester is clearly identifiable and no other individuals are visible, unless their identities can be redacted or consent has been obtained from them. We reserve the right to refuse or limit any access in accordance with applicable data protection laws. Any SARs should be submitting in writing to the General Manager of the club to where such requests relates.
18. Privacy & Data
18.1. We will use all personal information which is provided to us by Members in connection with their membership in accordance with our Privacy Policy, a copy of which is available here.
18.2. All Members agree and consent to our collection, processing, use, storage and protection of their personal information in accordance with our Privacy Policy.
19. Entertainers, Party Organisers and Contractors
19.1. As we offer a wide range of different classes, activities and events for our Members, we often engage certain contractors on a temporary or ad hoc basis to assist us with the provision of such activities.
19.2. All measures are put into place to ensure, so far as we are able, the suitability of anyone providing services at our clubs, including reference checks and Disclosure and Barring Service checks.
19.3. Whilst we make every effort to ensure that any third parties engaged by us for the provision of services to Members possess the highest skill, talent and reliability, Little Houses shall not be liable for any loss, expense or damage arising from any failure by any third party to provide services to Members, including but not limited to the provision of entertainers or party organisers.
20. Non-Solicitation of Staff
20.1 We recognise that our members of staff across all of our clubs are brilliant. Therefore, to protect our legitimate business interests, we ask our Members, Named Adults and guests not to attempt to solicit or entice away or offer employment to any of our staff members.
20.2 Should it come to our attention that any of our Members, Named Adults or guests have attempted to solicit or entice away any of our staff, including by way of the offering of permanent or temporary employment or any other form of engagement, we reserve the right to immediately terminate such a Member’s membership with any fees due and owing remaining to be paid to us.
20.3. Any Member, Named Adult or guest who does, directly or indirectly, employ or otherwise engages the services of any member of our staff will be liable to pay Little Houses a fee of up to £2,000 as payment to us for the recruitment and training of a suitable replacement.
21. Filming, Photography & Social Media
21.1. From time to time, we will conduct filming and photography within our clubs. By entering our clubs, Members acknowledge that they have been informed that they may be filmed, photographed and recorded.
21.2. Express permission will be sought for any external use of images, video and audio recordings which may be in print or digital and used for staff training or for general promotional material. Little Houses retains all rights, title and interest in any such content and will only use them for the purposes described above where permission has been given.
21.3. In addition to our right to capture film and photographs pursuant to the above, we understand that our Members may wish to capture personal moments of themselves and their children enjoying activities within our clubs.
21.4. To ensure that everyone attending our clubs feel comfortable, and to maintain the quality and focus of our classes, events and communal spaces, everyone must at all times adhere to the following policies in respect of photography and video recording:
21.4.1. the taking of photos and videos are only permitted of your own child(ren) and only where doing so does not disrupt the experience of others;
21.4.2. photography and filming during classes is allowed, provided that phone use is kept to a minimum and the activity of the class is not disrupted;
21.4.3. Members, Named Adults and their guests must immediately comply if a member of our staff asks them to pause, restrict or refrain from photography or filming at any time;
21.4.4. Photographing or filming other Members, their children, or any member of Little Houses staff is not permitted without their express prior consent;
21.4.5. Members must not post images or videos of other Members, their children, or any members of our staff on any social media platform without the explicit permission from those featured.
21.5. Members, Named Adults and guests must be aware that photographs and video recording is strictly prohibited at all times in our changing rooms, creches and kids’ clubs. Any person who is found to have taken photographs or videos in such locations may be asked to immediately leave our club and we reserve the right to terminate a Member’s memberships depending on the severity of such a breach. Without prejudice to the foregoing, members of our socials teams may on occasion take photos within our creches and kids’ clubs for use on Little House’s channels. All required consents in accordance with data privacy laws will be obtained prior to any such media being published.
22. Force Majeure
22.1. We shall not be in breach of our obligations or be liable for any failure or delay in performing such obligations under the Contract where any such failure or delay is as a result of a cause or circumstance which was beyond our reasonable control.
22.2. Examples of what would constitute a circumstance which would be deemed to be beyond our reasonable control (a Force Majeure Event) would include, but not be limited to, things such as acts of God, fire, explosion, adverse weather, flood, earthquake, riot, civil commotion, terrorism, war, strikes or industrial disputes, accidents, acts of government, pandemic, lack of powers, etc.
22.3. In the event that such a Force Majeure Event occurs, we shall promptly notify you of such a Force Majeure Event.
22.4. Little Houses reserves the right to temporarily suspend any of the services which they from time to time offer to its Members, including closing parts of or the entirety of any of our clubs, during such a Force Majeure Event.
22.5. Where services are suspended due to a Force Majeure Event, fees will continue to be due and payable, but monthly membership terms will be extended accordingly to take into account any periods of time when our clubs are closed.
22.6. In the event the Force Majeure Event continues for a consecutive period of more than 90 days, either party may terminate the Contract with written notice to the other party.
23. Complaints
23.1. We understand and acknowledge that disagreements may take place in our clubs or individuals may wish to raise complaints.
23.2. All complaints should be made in writing, setting out in as much detail the precise nature of the circumstance giving rise to any such complaint and attaching any evidence or supporting documentation where possible, and sent to the membership team by email at the address for the specific club to where such a complaint pertains.
23.3. Following receipt of a complaint, our team will conduct a thorough review of the case and make a decision as to what, if any, steps are to be taken.
23.4. Our decision regarding any complaint is final and not capable of any form of appeal, and no explanation need be given to support our decision. To protect the privacy and confidentiality of all members, we do not share details of any actions taken in response to complaints involving other individuals. While we take all concerns seriously and ensure that a thorough investigation is always carried out, outcomes relating to other Members or their connected parties will at no times be disclosed.
24. General
24.1. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion of a provision or part-provision shall not affect the validity and enforceability of the rest of the Contract.
24.2. No failure or delay by a party in exercising any right or remedy under the Contract shall constitute a waiver of that, or any other, right or remedy.
24.3. The Contract (together with the documents referred to in it) constitutes the entire agreement between the parties and supersedes and extinguishes all previous discussions, correspondence, negotiations, drafts, agreements, promises, assurances, warranties, representations, arrangements and understandings between them, whether written or oral, relating to its subject matter.
24.4 Each party acknowledges that in entering into the Contract, they do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Contract or those documents.
24.5. A person who is not a party to the Contract shall not have any rights under or in connection with this Contract by virtue of the Contracts (Rights of Third Parties) Act 1999.
24.6. The Contract and any dispute or claim arising our of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construes in accordance with the laws of England and Wales.
24.7. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).
Date: 24/06/2025
Little House Swim School - Terms and Conditions
The following terms and conditions apply to any Members who enrol their child(ren) into the Little House Swim School. These form part of the Contract between us and our Members and must be adhered to at all times.
1. Payment
1.1. All lessons are paid for via a monthly direct debit which covers your child’s place in our 50-week annual swim programme (with a two-week break at Christmas). The monthly fee guarantees your child’s weekly swim lesson and ensures continuity of their swimming development.
1.2. Payments are collected on the 1st of each month and continue until you provide written notice of cancellation in accordance with these terms and conditions.
1.3. When enrolling more than one child, each child must be registered as a separate attendee through CoursePro, our swim course booking platform.
2. Cancellations and Refunds
2.1. Little House Swim School runs continuously throughout the year (excluding the two-week Christmas closure).
2.2. If you wish to cancel your membership at any time, you are required to provide us with two (2) full calendar months’ written notice to stop your direct debit and release your child’s space. Any such notice should be sent by email to the Little House Swim School at swim@jesseshouse.co.uk.
2.3. By way of example, and for the avoidance of doubt, notice given on March 10 would mean your final payment would be taken on May 1, and your child’s final lesson would be at the end of May.
2.4. No refunds are offered for unattended sessions or mid-month cancellations.
3. Replacement Lessons
3.1. We understand that sometimes plans change, and our swimmers may need to swap lessons from time to time. Each swimmer is entitled to three replacement lessons per calendar year.
3.2. These replacements are offered subject to availability and must be requested in advance by email to swim@jesseshouse.co.uk.
3.3. We are unable to guarantee a specific day or time for replacement lessons but will endeavour to find a workable solution.
4. Renewing Lessons
4.1 As part of our rolling programme, there is no need to manually renew your place each term: your child’s space is secured automatically through the ongoing monthly direct debit payment.
4.2. If your payment fails or your direct debit is cancelled without appropriate notice, your child’s space may be released and offered to a swimmer on our waitlist if not resolved within 5 working days.
5. Bookings
5.1. By signing up to our 50-week swim programme, you are committing to ongoing weekly lessons (with the exception of our scheduled Christmas break).
5.2. If your child is ready to move up a stage, your instructor will inform you and our team will be in touch to support you in selecting a new time slot.
5.3. While we will always do our best to accommodate your preferences, we cannot guarantee the same day and time due to level availability.
6. What to wear for lessons
6.1. We operate a strict double nappy policy in the swimming facilities. If your child is not wearing a watertight over nappy (such as a ‘Splash About’) covering a proper swim nappy and has an accident resulting in the closure of our pools, you will be liable to pay to us any associated costs such as cleaning costs.
6.2 Swim trunks or costumes are suitable for our older swimmers.
6.3. Swimming caps are encouraged to keep the pool filter system clean but are not mandatory.
6.4. Parents/Guardians/Carers’ who join the baby or toddler lessons must wear suitable swim attire such as costumes, trunks, wet suit or t-shirt.
7. Lessons
7.1. Members or Named Adults are requested to arrive for their lessons in good time. We advise arriving no later than 10 minutes before a lesson’s start-time to allow time to change and shower before entering the pool.
7.2. Members may be refused entry if they arrive late by 10 minutes or more for a lesson as this will disrupt the class and other swimmers.
7.3. The instructor is a swimming teacher authorised and accredited by Little House Swim School to teach swimming lessons in accordance with the Little House methodology.
7.4. The instructor can be temporarily or permanently replaced during lessons.
7.5. Instructors and lessons may be subject to change at any time where necessary.
7.6. In addition to a qualified swimming teacher for each group, we will provide such swimming aids and equipment as Little Houses Swim School deems appropriate.
7.7. During group lessons, a minimum of one member of staff will be qualified as a lifeguard/rescue teacher.
8. Lesson Development and Moving Times
8.1. Each child's development is varied and depends on their water confidence, time spent in the water and their instructor.
8.2. We expect each child to progress at least once a year into a higher stage albeit this will depend on a child’s personal development.
8.3. Your child’s swimming ability will be assessed each time they come to lessons in a relaxed and effective manner by the instructor.
8.4. If your child has been told they can move up a stage, and there are no spaces in the next level, you will be placed onto a priority list whereby once a space opens you will be notified.
8.5. In the rare event that there are no extra spaces, your instructor will be given access to the next stage development guidance so your child can begin their next stage journey in their current group.
8.6. Lessons will always follow the same format: welcome, introduction, warm up, main activity, contrast activity and fun finish.
8.7. During the ‘Children's Learn to Swim’ lessons there will be some physical contact between the teacher and their child - this will always be carried out in a professional manner.
9. Parent and Baby Lessons
9.1. All children attending Baby and Toddler lessons must be accompanied in the water by a Member of Named Adult.
9.2. All babies must wear swim nappies under watertight over nappies (such as ‘Splash About’). This is to manage any accidents in the water.
9.3. Once your child is toilet trained, they do not need to wear swim nappies.
10. Supervision
10.1 It is the responsibility of the Member / Named Adult who is supervising a child to maintain their children’s safety prior to and after their lesson and to maintain the safety of other children in their care.
10.2. The instructor is responsible for swimmers only during their class times.
10.3. Members or Named Adults are welcome to watch the class however space is limited and a seat poolside is not guaranteed.
10.4. At least one Member or Named Adult is expected to be present in the pool vicinity at all times during the lesson.
11. Behaviour
11.1. In the event of a swimmer, Member, Named Adult, sibling or other associate:
11.1.1. refusing to obey an instruction from the lifeguard or instructor or one of their staff members; or
11.1.2. behaving in an unruly manner towards the instructor, one of their staff members or any other person; or
11.1.3. causing damage to pool premises, or any of the furniture fixtures or equipment in those premises, the swimmer may not be permitted to continue with the classes.
11.2. Bad behaviour/language or aggression to any teacher or member of the Little House Swim School will not be tolerated - we expect Members to act in a civilised manner at all times, including when speaking to a member of the team on the phone.
11.3. We reserve the right to refuse you access to the facilities and suspend or terminate your use of the services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these terms and conditions or such refusal would otherwise be in the interest of other users of Little House Swim School.
11.4. You may be asked to leave a class or the pool if we feel safety or enjoyment is in jeopardy.
12. Children's state of health
12.1. It is the Member / Named Adult’s responsibility to notify us of any illnesses, injuries or medical conditions likely to impede a child’s safety or ability to participate in our swim classes.
12.2. It is the Member / Named Adult’s responsibility to inform Little Houses Swim School and our instructors of any condition (whether it be medical or not) that could affect their or their child’s capabilities in the swimming pool. All information will be treated as confidential but we must be made aware in advance of such information in order to ensure that we take these conditions into consideration when planning our lessons.
12.3. Any information given to Little Houses Swim School, for example a child’s swimming ability or medical details, will be assumed to be true and accurate. Should this not be the case Little Houses Swim School will not be liable for any accident or incident which might occur save for instances of our negligence.
13. Health and Safety
13.1. We and our instructors work together to ensure that recommended water temperatures are maintained, but in certain circumstances temperatures may vary and cannot be guaranteed. Neither we nor our instructors are liable for the pool or other facilities or any losses or injuries suffered by you, your child(ren) or any third party as a result of them save in cases of our negligence.
13.2. All swimmers must shower before using the pool in order to maintain the pools’ PH balance.
13.3. Outdoor shoes are not allowed on poolside: you are encouraged to wear flip flops or indoor shoes only.
14. Lifeguards
14.1. Our lifeguards are here to keep the pool and poolside a safe and functioning environment.
14.2. Everyone attending our pools, including for lessons, must adhere at all times to their instructions.
15. Photography / Video
15.1. Members and Named Adults are requested not to use video or any type of camera/ mobile phone in the changing rooms or poolside to comply with child
protection recommendations.
15.2 If you have any questions regarding this please speak to a member of Little Houses Swim School.
16. Signage
Please pay attention to any signage in our swimming pool areas and changing rooms – this will provide guidance not just the protection of your child, but the smooth running of the facility.
17. Complaints
Little Houses Swim School is committed to providing the best service it can, but we also understand that, occasionally, something may go wrong, or you may be unhappy with the service provided. If at any point you are unhappy with the service provided, we would like to know so that we can address this issue as soon as possible to resolve it to your satisfaction. We view all feedback as valuable and important feedback about the service which we provide and will use the feedback to improve the service that we provide. Please seek out our swimming manager and head of swim or email us at: swim@jesseshouse.co.uk
18. Use of the Facilities & Maintenance
18.1. Little House Swim School may at any time close the premises or any part thereof, without notice, in order to, for example, carry out essential repairs, alterations, accommodate external events, re-decorate or otherwise, to facilitate events, programmes or on certain holidays.
18.2. We will endeavour to minimise disruption to our Members caused as a result of any essential maintenance or closures.
18.3. Participation in the Little House Swim School is contingent on Members, Named Adults and their children adhering at all times to our Club T&Cs, and our House Rules. Any failure to adhere to these policies may see us refuse access to our swim school.
